Terms of Service
These Terms are a legally binding agreement between you and Flow. They set out what you may do with Flow, what we do and do not promise, how billing will work when paid plans arrive, and how disputes are resolved.
Effective 2026-08-22 · version 2026-08-22
- Flow is a study aid, not a ghostwriting service, and it guarantees no grade or admission outcome. Whether your use of the AI features complies with your course's academic integrity rules is your responsibility — see §2 · §5
- These Terms contain an arbitration agreement and a class action waiver. You may opt out by email within 30 days of first accepting, and opting out will not affect your use of the Service — see §18
1. Acceptance of these Terms
These Terms of Service (the “Terms”) form a legally binding agreement between you and Flow (“Flow”, “we”, “us”) governing your use of the Flow website, application and all related services (the “Service”). By ticking the acceptance box when you create an account, or by otherwise accessing or using the Service, you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree, do not use the Service.
The Disclaimer and the Privacy Policy are incorporated into these Terms by reference and together form the entire agreement. The Disclaimer sets out the limits and risks of each feature and forms part of Section 11.
Age and capacity. You must be at least 13 years old to use the Service. If you are under 18, you represent that a parent or legal guardian has consented to your use, has read and agreed to these Terms on your behalf, and accepts responsibility for your activity on the Service. The Service is not directed to children under 13 and we do not knowingly collect personal information from them.
Removal of content posted by minors. If you are a California resident under 18, you may request removal of content you have posted publicly on the Service (California Business and Professions Code § 22581). Contact us using the details in Section 22.
If you use the Service on behalf of an organization, you represent that you have authority to bind that organization, and “you” refers to both you and that organization.
2. What the Service is, and what it is not
Flow is a study aid and organizational tool. It helps you archive course material, organize your own notes and ideas, track deadlines and grades, plan a transfer pathway, and use AI features to structure, question and explain material you provide.
Flow is not a ghostwriting service. The Service does not write, and does not submit on your behalf, any assignment, paper, exam answer, application essay or other work you are required to produce yourself. The writing features exist to organize ideas and material you have already supplied; their output is a draft for you to revise, not a finished submission. Passing off Service output as your own independent work violates Section 5.
Flow is not a school, accrediting body, academic advisor or registrar. It does not award credit, issue official records, certify articulation, or represent or affiliate with any institution. Anything the Service displays about transferable units, general education areas, graduation or transfer eligibility is planning information only; your institution and ASSIST.org are the authoritative sources.
Flow guarantees no academic outcome. We do not promise, warrant or imply that using the Service will produce higher grades, a better GPA, admission, a successful transfer, acceptance of units, or any other academic or career outcome. Your results depend on your own work, how your courses are graded, and many factors outside our control. No statement by us or anyone else constitutes a guarantee of results.
AI output can be wrong. The Service's AI features rely on third-party models and can produce inaccurate, incomplete or misleading content, including confident-sounding errors. Verify AI output independently before relying on it, especially deadlines, grading rules, articulation and exam scope.
3. Accounts and invite codes
The Service is currently invite-only. Your account is personal to you and may not be transferred, rented, sold or shared. You must provide accurate registration information and keep it current.
You are responsible for keeping your credentials confidential and for all activity under your account. Notify us immediately of any unauthorized use. Because the Service can hold sensitive academic information, we strongly recommend enabling two-factor authentication and using a password you do not reuse from your school account.
Invite codes are issued in your name. You may not sell, auction or publicly post them. Abuse of the invite system, including bulk generation, resale or use for spam, will result in loss of invite privileges and may result in termination.
4. Acceptable use
You agree not to: (a) violate any applicable law, school policy or third-party right; (b) upload material you have no right to upload, including copyrighted textbooks, test banks, paid course content or another person's work; (c) upload malicious code or attempt to interfere with, disrupt or probe the Service or its infrastructure; (d) scrape, crawl, mirror or bulk-download the Service by automated means without our written permission; (e) reverse engineer, decompile or attempt to derive source code; (f) resell, sublicense or commercially provide the Service to third parties; (g) impersonate anyone or post under a false identity; (h) post harassing, defamatory, threatening, discriminatory or privacy-invading content; or (i) use the Service to train, fine-tune or benchmark any competing machine learning model.
We may, but are not obliged to, review, restrict or remove content that violates these Terms, and may suspend or terminate an offending account without prior notice.
5. Academic integrity
Rules on AI-assisted work differ sharply between institutions and courses and continue to change. Confirming what your course permits, and how use must be disclosed, is entirely your responsibility. Some courses prohibit any AI tool on certain assignments.
You agree not to submit Service output as your own independent work unless your course expressly permits it, you have made any required disclosure, and you have substantially revised and verified the content.
Flow bears no responsibility for any academic integrity investigation, sanction, grade penalty, suspension or expulsion arising from your use of the Service. We will not intervene with any institution on your behalf, and will not vouch for or endorse how you used the Service.
We reserve the right to suspend or terminate your account if we reasonably believe you are using the Service to commit academic misconduct.
6. Your content
“Your Content” means everything you upload, enter or generate through the Service, including course files, notes, grades, transcripts, reviews and AI output. You retain all ownership of Your Content. We claim no ownership in it.
To operate the Service, you grant Flow a worldwide, non-exclusive, royalty-free, sublicensable and transferable licence to store, reproduce, process, transmit and display Your Content for the purpose of providing, maintaining, securing and improving the Service. This licence is strictly limited to what operating the Service requires and ends within a reasonable technical period after you delete the content or close your account, except for backups and anything we must retain by law.
“Sublicensable and transferable” is a necessary technical and commercial arrangement: we rely on third-party hosting, database and AI model providers to process Your Content (sublicence), and, as described in Section 20, this agreement may pass to a successor in a corporate transaction (transfer).
Private by default. Course material, notes and grades you upload are visible only to you. We do not make them public and we do not sell Your Content. Content you choose to post to the reviews area is the exception (see Section 7). Class transcripts store text only, never audio, and are visible only to you.
You represent and warrant that you own Your Content or have the rights necessary to use it, and that Your Content does not infringe any third party's intellectual property, privacy or other rights.
You can export all of your data, or delete your account and data, at any time from Settings.
7. Reviews and community content
Reviews are posted by users and reflect one person's subjective experience in one term and one section. Flow does not verify these statements, is not responsible for their accuracy, and they do not represent our views.
When posting a review you must: describe your real experience; make no personal attacks; state no accusation you cannot substantiate, especially any alleging illegal or unethical conduct; and disclose no one else's private information. You are solely legally responsible for what you post, including any liability for defamation.
A review reported by three different users is hidden automatically and queued for human review. We reserve the right to remove any content that violates these Terms, but have no obligation to monitor all content. To the extent permitted by applicable law, we are not treated as the publisher of content posted by users of an interactive computer service.
Copyright complaints. If you believe content on the Service infringes your copyright, send us a notice meeting the requirements of the Digital Millennium Copyright Act using the details in Section 22, including: a signature of the rights holder, identification of the work, the location of the infringing material, your contact details, a statement of good-faith belief that the use is unauthorized, and a statement under penalty of perjury. We will act as the law requires and may terminate repeat infringers.
8. Flow's intellectual property
The Service and all of its components — software, source code, interface design, visual elements, copy, data structures, algorithms, prompt engineering, and the Flow name and logo — are owned by Flow and its licensors and are protected by copyright, trademark and other intellectual property laws.
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Service for your personal, non-commercial study. All rights not expressly granted are reserved.
School names, course codes and third-party product names are used for identification only and belong to their respective owners. Flow is not affiliated with them.
9. Feedback
If you give us any suggestion, idea, improvement or other feedback about the Service, you grant Flow a perpetual, irrevocable, worldwide, royalty-free, sublicensable and transferable right to use, implement and commercialize that feedback in any manner, without compensation or attribution to you. You acquire no rights in anything built from it.
10. Paid services, subscriptions and automatic renewal
Some or all of the Service is currently provided free of charge. We may introduce paid plans, change free allowances, or move existing free features behind a paid plan. We will give notice of any such change and will never charge you without your express consent.
Affirmative consent. Before you subscribe to any paid plan we will disclose, clearly and conspicuously: the price, the billing cycle, the automatic renewal arrangement, how to cancel, and the terms on which any trial converts to a paid subscription. We will not begin billing until you give separate, express affirmative consent to the automatic renewal terms. We keep a record of that consent.
Free-to-paid conversion. Where a paid subscription follows a free trial or free plan, we will notify you electronically before the conversion of the conversion date, the amount that will be charged, and how to cancel.
Renewal reminders. For automatically renewing subscriptions we will send you an electronic reminder at least annually stating the renewal frequency, the amount charged, and clear instructions for cancelling.
Cancellation. You may cancel at any time, and cancelling will never be harder than subscribing: you can cancel yourself through the same channel you used to subscribe, inside your account settings, without contacting support, giving a reason, or passing through a retention flow. Cancellation takes effect at the end of the current billing period, and you keep access to paid features until then.
Billing. Payments are handled by a third-party payment processor; we do not store your full card details. Except where the law requires otherwise or we expressly say otherwise, fees are non-refundable and are not prorated for unused time. If a significant technical failure on our side leaves you without access to paid features for a meaningful period, contact us and we will deal with it in good faith.
Price changes. We may change prices. A change takes effect no earlier than your next billing period after we give you at least 30 days' notice. If you do not accept the new price, cancel before it takes effect.
Taxes. Prices exclude tax. You are responsible for any applicable sales tax, VAT or similar charges.
Failed payments. If a payment fails we may suspend paid features until payment succeeds.
11. Disclaimers
The Service is provided “as is” and “as available”. To the maximum extent permitted by law, Flow disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, title, non-infringement, and any warranty arising from course of dealing or usage of trade.
We do not warrant that the Service will be uninterrupted, error-free or secure, that defects will be corrected, or that the Service or any information it displays — including AI output, extracted deadlines, grade calculations, academic calendars and articulation results — is accurate, complete or current.
We expressly disclaim any guarantee of academic or career outcomes, including grades, GPA, admission, transfer, acceptance of units, graduation or employment. See Section 2.
The Disclaimer page sets out the specific limits of each feature and is incorporated into this Section with equal effect.
Some jurisdictions do not allow the exclusion of certain implied warranties, so parts of the above may not apply to you.
12. Limitation of liability
To the maximum extent permitted by law, Flow and its operators, employees, contractors and suppliers are not liable for any indirect, incidental, special, consequential or punitive damages, including lower or failing grades, missed deadlines, unsuccessful admission or transfer applications, units not accepted, academic sanctions, lost profits or goodwill, lost or corrupted data, or the cost of substitute services — whether based on contract, tort (including negligence), strict liability or any other theory, and whether or not we were advised such damages were possible.
To the maximum extent permitted by law, Flow's total aggregate liability arising out of these Terms or the Service will not exceed the greater of (i) the amounts you actually paid Flow in the twelve (12) months before the event giving rise to the claim, and (ii) one hundred United States dollars (US$100).
You acknowledge that the disclaimers and limitations above are a fundamental basis of this agreement and of our ability to offer the Service on its current terms, including free or low-cost access, and that we would not provide the Service without them.
Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so parts of the above may not apply to you. Nothing here excludes liability that cannot be excluded by law, including for fraud or personal injury.
13. Indemnification
You agree to defend, indemnify and hold harmless Flow and its operators, employees and contractors from any third-party claim, liability, damage, loss and expense (including reasonable legal fees) arising out of: (a) your use of the Service; (b) your breach of these Terms or of any law; (c) Your Content; or (d) your violation of another person's rights, including intellectual property, privacy or reputation.
We reserve the right to assume exclusive defence and control of any matter subject to indemnification, and you agree to cooperate with our defence.
14. Third-party services
The Service relies on third-party infrastructure and providers (including hosting, database, authentication, email delivery and AI model providers) and may link to third-party sites such as ASSIST.org or a registrar. We do not control these third parties and are not responsible for their availability, content, terms or privacy practices. Your use of them is governed by their own terms.
15. Privacy and data
How we handle personal information is described in our Privacy Policy, which is incorporated into these Terms.
We do not sell your personal information. We do not use the course material, notes or grades you upload to serve anyone other than you, and we do not use them to train third-party general-purpose AI models.
Data transfers in a corporate transaction. If Flow is involved in a merger, acquisition, financing, reorganization, bankruptcy or sale of all or part of its assets, your information — including your account and Your Content — may be transferred as part of that transaction. In that event the commitments made in these Terms and the Privacy Policy continue to apply to your information until the successor gives you notice of a change under Section 17, at which point you may decline the new terms and delete your account. We will give you reasonable notice before such a transfer takes place.
Retention and export. You can export all of your data at any time. After you delete your account we remove your data from production systems within a reasonable technical period, and backup copies age out on their normal rotation, except for records we must keep by law.
16. Term and termination
These Terms take effect when you first use the Service and continue until you or we terminate. You may terminate at any time by deleting your account in Settings.
We may suspend or terminate your access if: (a) you breach these Terms; (b) we reasonably believe your conduct creates legal risk or harm to other users, third parties or Flow; (c) we are required to by law or a competent authority; or (d) we discontinue the Service. Except under (a), (b), (c) and in emergencies, we will make reasonable efforts to give advance notice.
Discontinuation. If we decide to shut the Service down permanently, we will give at least 30 days' notice and keep data export available throughout that period.
Sections 6 (to the extent of licences already granted), 8, 9, 11, 12, 13, 15, 18, 19, 20 and 21, and any provision that by its nature should survive, survive termination.
17. Changes to the Service and to these Terms
We may add, change or discontinue any feature at any time. The Service is in beta and features change frequently.
We may revise these Terms. For material changes — such as introducing fees, expanding your obligations, restricting your rights or changing dispute resolution — we will give at least 30 days' notice by email or a prominent in-service notice before they take effect, and update the version date at the top of this page. Continuing to use the Service after the effective date means you accept the revised Terms; if you do not accept them, stop using the Service and delete your account before that date.
Non-material changes, such as clarifications, typo corrections and updated contact details, take effect when posted.
18. Dispute resolution, arbitration and class action waiver
Please read this Section carefully. It affects your legal rights, including your right to go to court and to participate in a class action.
Step one: talk to us first. Before starting any formal proceeding, you agree to send us written notice using the details in Section 22 describing the nature and basis of the dispute and the relief you seek. We will do the same before asserting a claim against you. Both sides will then try in good faith to resolve it within 60 days. This step is mandatory for both sides.
Step two: binding individual arbitration. If negotiation fails, you and Flow agree that any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration before a single arbitrator, seated in Los Angeles County, California, or held remotely if both sides agree. Arbitration is governed by the Federal Arbitration Act. The arbitrator's award is final and may be entered in any court of competent jurisdiction.
Class action and jury waiver. You and Flow each agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated or representative proceeding. The arbitrator has no authority to consolidate claims or preside over any class proceeding. Both sides waive any right to a jury trial.
Small claims exception. Either side may bring an individual claim in small claims court instead of arbitration if the claim qualifies for that court's jurisdiction.
Injunctive relief exception. Either side may seek temporary or permanent injunctive relief in a court of competent jurisdiction for infringement or misappropriation of its intellectual property.
Costs. For arbitration brought by a consumer, we will pay the portion of filing and arbitrator fees that exceeds what it would have cost you to file in court, in accordance with the applicable arbitration rules. The arbitrator may allocate costs as applicable law permits.
Batching. If 25 or more users file arbitrations raising substantially similar disputes and are represented by the same or coordinated counsel, both sides agree to proceed in batches: each side selects up to 10 cases to be decided first as bellwethers, with the remaining cases stayed and their limitation periods tolled, after which both sides will mediate the remaining cases in good faith.
30-day opt-out. You may opt out of this arbitration agreement and class action waiver. Send written notice to the email address in Section 22 within 30 days of first accepting these Terms, stating your name, your account email and that you wish to opt out. Opting out does not affect the rest of these Terms and will not affect your use of the Service. If you opt out, this Section 18 does not apply to you and disputes proceed under Section 19.
Severability. If the class action waiver is held unenforceable, this Section 18 will not apply to that dispute, which will instead proceed in court under Section 19. If any other part of this Section is held invalid, the rest remains in force.
19. Governing law and venue
These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules, and by the Federal Arbitration Act to the extent it applies.
For disputes not subject to arbitration under Section 18, both sides consent to the exclusive jurisdiction of the state and federal courts located in Los Angeles County, California, and waive any objection to that venue or to personal jurisdiction there.
If you live outside the United States, mandatory consumer protection law where you live may give you rights these Terms cannot take away, and nothing here affects those rights.
20. Assignment
You may not assign or transfer any right or obligation under these Terms, and any attempted assignment without our prior written consent is void.
Flow may freely assign or transfer these Terms and all rights and obligations under them, without further consent from you, to: (a) any affiliate; (b) any successor or acquirer in a merger, acquisition, reorganization, change of control, or sale of all or substantially all of its assets; or (c) any subsequent operating entity, including where Flow converts from being operated by an individual to being operated by a company. The successor assumes all rights and obligations under these Terms, which remain in force for it and its successors.
Where such an assignment occurs, Section 15 on data transfers in a corporate transaction applies as well, including the notice obligation and your right to delete your account if you do not accept a successor's new terms.
21. General provisions
Entire agreement. These Terms, together with the Disclaimer and the Privacy Policy, are the entire agreement between you and Flow about the Service and supersede all prior communications and understandings, oral or written.
Severability. If any provision is held invalid or unenforceable, it will be modified or severed to the minimum extent necessary and the remaining provisions stay in full force.
No waiver. Our failure or delay in exercising any right is not a waiver of it. A waiver is effective only if made in writing.
Force majeure. We are not liable for delay or failure to perform caused by events beyond our reasonable control, including natural disasters, war, terrorism, labour disputes, government action, internet or third-party provider failures, and cyberattacks.
Notices. We give you notice by email to the address on your account or by an in-service notice, effective when sent. You give us notice at the email address in Section 22. Keep your email address current.
Independent parties. These Terms do not create a partnership, joint venture, agency or employment relationship.
No third-party beneficiaries. Except as expressly stated, these Terms create no rights for any third party.
Export and sanctions. You represent that you are not located in a country subject to a US embargo and are not on any US government restricted-party list.
Language. These Terms are made in English and the English version controls. The Chinese text is a convenience translation; in case of any inconsistency, the English version governs.
Notice for California users. Under California Civil Code § 1789.3, California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.
22. Contact
For questions about these Terms, dispute notices, arbitration opt-out notices, copyright complaints and other legal matters, email the address below. We reply within a reasonable time.
Flow is currently operated by an individual as a beta. It is not an official product of any school and is not affiliated with or endorsed by UCLA, the University of California, the California State University, any community college, ASSIST.org, or Instructure (Canvas). School and product names are used for identification only.